Posts

A Recommendation Without a CTA

3 September 2026

A simple “Try Next” on a chicken meal packaging reveals a smart product lesson: recommendations work better when they plant a future decision without demanding action now.

Zero Trust Gives a Better Experience Than Low Trust

2 September 2026

Zero trust can create a better user experience than low trust. Design clear boundaries, reduce surveillance, and let well-designed processes earn trust.

The Feature That Killed the Project Wasn't a Bad Feature

1 September 2026

A feature can be valuable and still be the wrong dependency. How adding video to our online poker project became the bottleneck that stopped everything else.

A Quick Test for A Startup Idea: Focus

31 August 2026

A simple startup idea test: focus on one thing, one audience, a large enough market, and learn fast. If you dither, rethink the model.

Help, I'm Turning Into a Services Company!

20 August 2026

How product companies can accidentally turn into services businesses, one customer request at a time, and why strengthening the core product matters more than endlessly servicing exceptions.

The Startup Red Flag I Look For: When Technology Becomes the Product

11 August 2026

When evaluating startups, I look beyond technical sophistication and ask what actually changes for the customer.